About Us - Pegasus Associates Lighting

About Us Pegasus Associates Lighting describes its company, its location, its lighting products, and its clientele.

OUR COMPANY

Pegasus Associates Lighting is a nationally recognized e-commerce site that sells unique lighting products to a wide spectrum of customers in a manner that can only be described as friendly, helpful, efficient, and enlightening because we carefully blend state-of-the-art technology with the personal touch of outstanding customer service and an information-rich web site.

Begun in 1993, Pegasus Associates Lighting is a division of Edison Lighting Systems, Inc., which, in turn, has been in business since 1987. Pegasus Associates Lighting is a member of the Better Business Bureau (www.BBB.org) and provides its e-commerce customers with a secure website through Yahoo Merchant Services. The Pittsburgh Business Times has identified Pegasus Associates Lighting as one of the top 100 Fastest-Growing, Privately-Held Companies in the Pittsburgh area for 2007 and for 2008.

Our Guiding Principles

• Treat everyone fairly and with respect.
• Work smarter.
• Communicate clearly and thoroughly.
• Encourage innovation.
• Have some fun.

What Differentiates Us from the Competition

Pegasus Associates Lighting makes every effort to provide

• "Unique Lighting Products for Your Special Needs"™
• Outstanding Customer Service that you won't soon forget
• A web site that is a learning experience in lighting

Company News

Visit our Press Releases section to view recent news about Pegasus Associates Lighting.

OUR FOUNDER & PRESIDENT

Thomas E. Farin, the founder and President of Pegasus Lighting and Edison Lighting Systems, Inc. has been in the field of lighting since 1987. He has extensive training and experience in lighting, physics, mathematics and education, acquired at the undergraduate level, in graduate school, and in the field. It is Dr. Farin's interest and expertise in education that drives the overall design of the Pegasus Lighting site - with its heavy emphasis on lighting terminology, lighting techniques, and thorough information on each lighting product. It is hoped that each visitor to the site, regardless of his or her knowledge of lighting, will find the information provided to be extremely beneficial and that he/she will become a well-informed consumer and user of lighting products. Dr. Farin has been an active member of the Illuminating Engineering Society of North America (www.IESNA.org) since 1993, and is a Certified Lighting Efficiency Professional with the Association of Energy Engineers (www.AEECenter.org) and a Surveyor Ally with the EPA Green Lights Program (www.EnergyStar.gov). In February of 2010 Dr. Farin was honored by the Triangle Business Leader magazine as one of the Top 50 Entrepreneurs for 2010 in the Raleigh-Durham-Chapel Hill area. For more information, please view Dr. Tom Farin’s profile on LinkedIn.com.

OUR VICE PRESIDENT

Christopher A. Johnson joined the Raleigh office of Pegasus Lighting in April of 2007 as Director of Marketing & Technology and at the beginning of 2009 Chris was promoted to Vice President. Chris graduated with a B.A. and an M.B.A., both from Virginia Tech. While working on his M.B.A., Chris focused on Information and Decision Support Systems. Since his graduation Chris has worked for Arthur Andersen Business Consulting and BlueCross BlueShield of North Carolina. At Pegasus Lighting, Chris manages the company's entire technology infrastructure, including our e-commerce website, blog, and forum, as well as all of our servers, computers, software, and our communications network and documentation systems. In addition, Chris manages all of our marketing and public relations efforts. To view more information about Chris, please visit his profile on LinkedIn.com.

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YOUR PROTECTION, OUR RELIABILITY, and YOUR SECURITY

McAfee Secure - Protection Against Identity Theft & Credit Card Fraud McAfee Secure is the world's most comprehensive web security certification service. To date McAfee has conducted more than 20 million scans for its customers. Over 80,000 web sites rely on McAfee's daily vulnerability assessments for protection from hackers and third-party certification of their security. McAfee's advanced vulnerability discovery and management technology provides a highly effective security solution, proven in more than 1,000 published studies. Ritz Camera, the Warner Brothers store, PetSmart, the American Red Cross, and Home Depot are all clients of McAfee Secure. (www.McAfeeSecure.com)

Better Business Bureau - Providing Consumer Safe Shopping As a BBBOnLine Reliability participant since April, 2003, Pegasus Associates Lighting is an Accredited Business of the Better Business Bureau with a BBB rating of A+. Pegasus Lighting meets all of the BBB membership standards and complies with the BBBOnLine standards including the Code of Online Business Practices. Pegasus has agreed to work with its customers and the BBB to resolve any complaints that might arise.  (www.BBBOnLine.org)

Yahoo - Providing Advanced Web Site Security Our e-commerce platform, provided by Yahoo Merchant Solutions, protects your customer information in transit across the internet with Secure Sockets Layer (SSL) using 128-bit encryption, which complies with VISA security requirements and is the highest level of encryption available in commercial web browsers. Yahoo also provides industry-standard physical and electronic security at its data centers to help prevent theft and other intrusions that could jeopardize your data. Yahoo Merchant Solutions now supports one out of every eight online stores and processes more than $3 billion in transactions and supports over 2.7 billion shoppers every year. (smallbusiness.yahoo.com/ecommerce)

PROFESSIONAL ASSOCIATIONS

Illuminating Engineering Society of North America - The Lighting Authority

Pegasus Lighting is a Sustaining Member of the IESNA and Tom Farin, the President of Pegasus Lighting, has been a member of the IESNA since 1993. The IESNA is the recognized technical authority on illumination. For over 100 years its objective has been to communicate information on all aspects of good lighting practice to its members, to the lighting community, and to consumers through a variety of programs, publications, and services. (www.IESNA.org)

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OUR LOCATION Pegasus Lighting is headquartered in the town of Beaver Falls in western Pennsylvania near Pittsburgh and has offices in North Carolina and Texas.   Pegasus Associates Lighting warehouse in Beaver Falls, PA. >>

OUR LIGHTING PRODUCTS

Our lighting products include barbecue lights, bathroom exhaust fans, cabinet lighting, cove lighting, desk lamps, display lights, exit signs, fiber optic lighting, light filters, fluorescent fixtures, light bulbs, LED fixtures, lenses, light boxes, louvers, mini pendant lights, night lights, over cabinet lighting, picture lights, reading lights, recessed downlights, rope lights, shelf lights, showcase lighting, step lights, track lighting, transformers, under cabinet lighting, UV filters, wall sconces, work lights, and xenon light fixtures.

What We Consider to be a Unique Lighting Product

We consider a lighting product to be unique or, at least, somewhat unique if it is difficult to find, is contemporary or avant-garde in styling, is unusual in some fashion, uses a state-of-the-art light source or optical design, is custom-made, or is energy-efficient. Therefore, for example, we prefer to offer our customers lighting products that use LED, fluorescent, halogen, or xenon light bulbs instead of traditional incandescent light bulbs and we prefer to offer our customers fluorescent lighting products that use quiet, energy-efficient electronic ballasts instead of magnetic ballasts.

A) Dimmable  Any product that is designated as "Dimmable" can be dimmed if the correct dimming device is used. Any product that does not have this designation is not dimmable. A lighting product that does not use a transformer should use a line voltage dimmer, a lighting product that uses an electronic transformer should use a dimmer designed for an electronic transformer, a lighting product that uses a magnetic transformer should use a dimmer designed for a magnetic transformer, and a lighting product that plugs into a receptacle (outlet) should use an Attache®, Credenza®, or Spacer System™ dimmer by Lutron. Please consult the Dimmers section of our web site to find the right dimmer for lighting product.

B) Installation Difficulty  We rank the ease of installing our lighting products from 1 "wrench" (very easy) to 5 "wrenches" (will take some time or patience or professional expertise). We tend to be a bit conservative with our estimates of difficulty so that you will not be disappointed with the time that it takes to install a given lighting product. That is, we would rather judge a product to be a little more difficult to install than you might find it to be than vice versa.

1 Wrench    - It doesn't get any easier than this

2 Wrenches - Pretty easy

3 Wrenches - Somewhat easy

4 Wrenches - Requires some effort but not a great deal of effort

5 Wrenches - Will take some time or patience or professional expertise

C) New Product  Any product that is designated as a "New Product" means that it has been on our web site for 3 months or less.

D) Quick-Ship Items  Any product that is designated as a "Quick-Ship Item" means that it will ship out of our warehouse within 1 business day 99% of the time.

E) UL/ETL Listed  All of our lighting products are either UL Listed or ETL Listed.

F) Warranties  Most of our lighting products are warranted for 1 year.

Links to Our Lighting Products

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OUR CUSTOMERS

A) Types of Customers
Our customer list now includes over 40,000 companies and individuals in the following areas: Architects, Art Galleries, Art Museums, Banks, Cabinet Makers, Churches, Colleges, Construction, Electrical Contractors, Electrical Distributors, Energy Companies, Entertainment, Exhibit Designers & Producers, Governmental Agencies, Grocers, Home Builders, Homeowners, Hotels, Interior Designers, Jewelry, Kitchen Designers, Laboratories, Libraries, Lighting Designers, Lighting Service Companies, Manufacturers, Medical, Military Bases, Motels, Museums, Office Designers, Public Parks, Restaurants, Retailers, Schools, Wood Working Companies, and TV Networks.

B) Locations of Our Customers
Besides the USA we have customers in Australia, Austria, Bermuda, Canada, Chile, China, Czech Republic, Denmark, France, Greece, Guam, Israel, Japan, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Qatar, Singapore, Sweden, Switzerland, South Korea, United Arab Emirates, United Kingdom, and a variety of islands in the Caribbean.

C) List of Our Customers

Click here to see a longer list of some of our customers . . .

"You really should take a look at our list of customers by clicking the pop-up link above. We think you'll be very impressed."

D) Our Customer Service

We make every effort to make our web site a learning experience in lighting and our customer service so outstanding that you won't soon forget it. We work very hard to exceed our customers' expectations. We welcome your comments (positive or negative) with regard to our Customer Service. Please go to our Contact Us page to write us a "Feedback" email. Thank you for giving us your valuable comments.

E) Customer Letters of Recommendation

Walter Anderson Museum of Art, Ocean Springs, MS

Lauren Rogers Museum of Art, Laurel, MS

F) Customer Loyalty Survey Results

Likely to buy from Pegasus in the future - More than 9 out of 10 of our customers agree or strongly agree that they are likely to buy from Pegasus Associates Lighting in the future.

Would recommend Pegasus to others - More than 9 out of 10 of our customers agree or strongly agree that they would recommend Pegasus Associates Lighting to others.

G) Customer Comments

Here are just a few customer comments that we have received within the last few weeks.

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OUR EMPLOYEES

Pegasus Associates Lighting seeks to find, train, and nurture employees who are friendly, competent, reliable, helpful, honest, well organized and who adapt easily to change, take initiative, embrace technology, welcome new learning experiences, and are able to work independently with little supervision.

OUR USE of TECHNOLOGY

Pegasus Associates Lighting provides is committed to using technology to its full advantage – for providing better customer service, improving communication, and improving employee efficiency.

OUR WEBSITE

We are committed to providing you with the best lighting website on the internet by offering you the following features.

• “Unique Lighting Products for Your Special Needs"
• A very thorough description of each lighting product, including several images, so that you can make a truly informed decision.
• A very easy-to-navigate website.
• Additional lighting information that will help you with your lighting project. This information can be found in the Glossary, Lighting Tips, FAQ, and Valuable Information sections of the web site.
• An easy-to-use and totally secure Shopping Cart System.

Recently, we have begun to make a concerted effort to improve the quality and the quantity of our product images and application images. Thanks to DeLime Imaging, a high quality product photography company in Raleigh, NC, we have begun to add "zoom images", "rotating images", and "pivoting images" so that our website visitors can better understand and appreciate the quality of our lighting products.

If you have any suggestions for improving our web site features, please go to our Contact Us page to write us a "Suggestions" email. Thank you for giving us your valuable comments.

THE STORY OF PEGASUS

In Greek mythology Pegasus was a beautiful, white, winged horse. He sprang from Medusa's body when her head was chopped off by the Greek hero, Perseus. Medusa was a Greek villain who had snakes as hair. Without a mother, Pegasus roamed free and wild.

While Pegasus was drinking from a well, Bellerophon managed to slip a golden bridle over Pegasus and capture the winged horse. The golden bridle had been a gift from Athena, the favorite daughter of Zeus and the Goddess of Wisdom. Bellerophon tamed Pegasus and used the horse during his adventures. One of these adventures was the slaying of Chimera. Chimera had the head of a lion, the body of a goat, and the tail of a snake. It killed and ate humans. Many brave men had tried slaying Chimera on foot without any luck. Bellerophon used Pegasus to fly to the monster and kill it.

Bellerophon made the foolish decision to try and fly Pegasus to Mount Olympus (heaven, according Greek mythology). Zeus, king of the Greek gods, quickly put a stop to Bellerophon by throwing him from Pegasus. Bellerophon survived the fall, but he was crippled. As for Pegasus, he made it into heaven where he spent his days carrying lightning bolts for Zeus. When the stars are out, you might be able to see the Pegasus constellation, which was named after him.

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COMPANY FAQ

LIGHTING PRODUCTS
Q) What do you mean by "unique lighting products"?

A) We consider a lighting product to be unique or, at least, somewhat unique if it is difficult to find, is contemporary or avant-garde in styling, is unusual in some fashion, uses a state-of-the-art light source or optical design, is custom-made, or is energy-efficient.

LIGHTING QUESTIONS
Q) How can I get an answer to a lighting question?

A) There are several ways. (1) You may be able to find the answer to your question in our Lighting FAQ found throughout our web site, in the Lighting Glossary, or the Lighting Tips section. (2) You can use the Live Text Chat feature of our web site found in the upper left corner of every product page. (3) You can go to the Contact Us section and send us an email with the "Topic of the Question" identified as "Questions, Lighting". (4) You can call us at our toll-free number, 800.392.4818.

Q) Can you answer a specific question regarding a small lighting layout/project?

A) Yes, we would be happy to assist you with working out the details of a specific lighting layout or project involving one of our lighting products.

Q) Can you help us with the lighting design for an entire room or an entire facility?

A) Yes; however, for large projects we charge a lighting design consultation fee.

INSTALLATION QUESTIONS
Q) Can you answer a specific question regarding the installation of one of your lighting products?

A) Absolutely. We can supply you with the installation instructions for any of our lighting products and we would be happy to clarify those instructions whenever necessary. However, our electrical advice cannot and should not exceed the scope of that lighting product.

Q) Can you help us solve a problem with the electrical layout/design of our space or room.

A) We are very sorry but you will have to consult a registered electrician in your area to adequately solve any electrical problems that extend beyond our lighting products.

Q) Can you help us with the electrical design of a new room or a new facility?

A) Yes; however, for large projects we charge an electrical design consultation fee.

LITERATURE or CATALOG
Q) Do you have literature or a catalog that you can send me?

A) We are very sorry but we do not have any hardcopy literature to send out. You are welcome to print out the pages of our web site to use as your reference catalog.

AVAILABILITY of PRODUCTS
Q) Are your lighting products in stock?

A) Yes, most of them are. On rare occasions we do run out of an item and when we do we indicate that on the appropriate product page under "Availability", which is highlighted in red.

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SAMPLES
Q) Do you provide free samples for examination purposes?

A) Unfortunately, we cannot send out free samples. You are encouraged to purchase a sample, however.

ORDERING
Q) Should I place my order using the Shopping Cart System on your web site or over the phone with you?

A) Generally speaking, your order will be processed faster if you use the Shopping Cart System on our web site. However, if you have a question, we encourage you to call us at our toll-free number, 800.392.4818, and place your order over the phone with one of our Customer Service Reps.

Q) Is your site secure?

A) Absolutely! Our e-commerce site has the highest level of 128-bit encryption available in commercial web browsers. This up-to-date, "bullet-proof" Secure Sockets Layer (SSL) encryption security technology is provided by Yahoo Merchant Solutions. Yahoo also provides industry-standard physical and electronic security at its data centers to help prevent theft and other intrusions that could jeopardize your data. Yahoo Merchant Solutions now supports one out of every eight online stores and processes more than $3 billion in transactions and supports over 2.7 billion shoppers every year.

Q) Do you sell to individuals as well as companies.

A) Absolutely. Our clientele is extremely diverse and includes architects, cabinet makers, electrical contractors, distributors, exhibit designers & producers, interior designers, kitchen designers, museums, retailers, schools, and universities, as well as "Bob & Betty Homeowner".

SHIPPING
Q) Do you ship to other countries?

A) Yes, we do. We have shipped our lighting products to Australia, Austria, Bermuda, Canada, Chile, China, Czech Republic, Denmark, France, Greece, Guam, Israel, Japan, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Qatar, Singapore, Sweden, Switzerland, South Korea, United Arab Emirates, United Kingdom, and a variety of islands in the Caribbean.

Q) What state will my order ship from?

A) Generally speaking, your order will ship from our warehouse in western Pennsylvania. However, on occasion all or part of your order may ship from one of our warehouses in California, New York, or New Jersey.

Q) Can I pick up my order at one of your warehouses?

A) Your order may be available for pickup at our warehouse in Beaver Falls, PA. Please call 800.392.4818,
x-103, to schedule a pickup time.

Q) Do you offer free shipping?

A) We sometimes do offer free shipping promotions from time to time.

Q) If I placed my order now, when would it be shipped?

A) On average, about 70% of all orders are shipped the same business day the order is placed (except for Saturday, Sunday, and Holidays). Virtually all of our orders (99%) are shipped out within 2 business days so you will receive them within 3-7 business days. If it is not sent out within 2 business days, we will contact you.

Q) How can I track my order?

A) Just as soon as your order has been shipped your tracking information will be emailed to you and updated in our online order status system. For complete details please click Tracking Your Order.

RETURN POLICY
Q) If I purchase a product and I don't like it, can I return it?

A) Absolutely. To do so, please obtain a Return Goods Authorization Number (RGA#) within 30 days from the date of delivery by using our convenient online RGA Form. Please note that Pegasus Associates Lighting is not responsible for return shipping costs unless the items were incorrect or damaged.

Q) What is your Return Policy?

A) Since we are committed to your satisfaction, you have 30 full days from the date of delivery to examine your order and determine if you would like to keep it. If you can part with your new Pegasus Associates Lighting product and would like a complete refund, excluding the cost of shipping, then please follow 3 simple steps to avoid any Restocking Fee. For complete details please click 30-Day Satisfaction Guarantee.

OUR COMPANY
Q) How long have you been in business?

A) Pegasus Associates Lighting has been in business since 1993 and doing business on the internet since 1999.

Q) Where are you located?

A) We are located in Beaver Falls, Pennsylvania just outside Pittsburgh in western PA.

Q) Does your company belong to any consumer organizations?

A) Pegasus Associates Lighting is a proud member of the Better Business Bureau (BBB.org).

Q) Does your company belong to any professional associations?

A) Yes, our company is a member of the American Society of Interior Designers (ASID.org) and the President of Pegasus Associates Lighting has been an active member of the Illuminating Engineering Society of North America (IESNA.org) since 1993.

Q) Do you have a rep in our geographic area?

A) We do not employ reps in any part of the US.

Q) Do you have a distributor in our geographic area?

A) We do not have distributors. However, you may purchase directly from us.

Q) Is Pegasus Associates Lighting a manufacturer or a distributor?

A) Pegasus Associates Lighting is a distributor of lighting products.

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We take four things very seriously: your satisfaction with our products, your satisfaction with our customer service, the "bullet-proof" security of our web site, and your absolute and total privacy.